Privacy Policy
Introduction
synovixent ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our digital budgeting platform and services.
As an Australian company, we comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988. This policy applies to all personal information we collect through our website, mobile applications, and related services.
Information We Collect
We collect various types of information to provide and improve our digital budgeting services:
Personal Information
- Name and contact details
- Email address and phone number
- Date of birth and identification
- Financial account information
Financial Data
- Transaction history
- Account balances and statements
- Spending patterns and categories
- Budget goals and preferences
Technical Information
- Device and browser information
- IP address and location data
- Usage patterns and preferences
- App performance data
How We Collect Information
We collect information directly from you when you create an account, use our services, or contact us. We also collect information automatically through cookies and similar technologies when you interact with our platform.
How We Use Your Information
We use your personal information for several purposes related to providing our digital budgeting services:
- Providing personalized budgeting recommendations and financial insights
- Processing transactions and maintaining account security
- Communicating with you about your account and our services
- Improving our platform and developing new features
- Complying with legal obligations and regulatory requirements
- Preventing fraud and ensuring platform security
- Sending relevant updates and educational content about financial management
Information Sharing and Disclosure
We take your privacy seriously and limit how we share your personal information. We may share information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in delivering our services. These providers include cloud hosting services, payment processors, and data analytics companies. All service providers are contractually required to maintain the confidentiality of your information.
Financial Institutions
With your consent, we may share information with your financial institutions to facilitate account connections and transaction synchronization. This sharing is limited to what's necessary for providing our budgeting services.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information:
Access and Correction
You can request access to the personal information we hold about you and ask us to correct any inaccurate information. We'll respond to your request within 30 days.
Data Portability
You can request a copy of your data in a portable format, allowing you to transfer your information to another service provider if desired.
Account Deletion
You can request deletion of your account and associated data. We'll delete your information within 30 days of your request, subject to any legal retention requirements.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
Security Measures
We implement comprehensive security measures to protect your personal and financial information:
Encryption
All data is encrypted in transit and at rest using industry-standard AES-256 encryption
Access Controls
Strict access controls and multi-factor authentication for all team members
Monitoring
24/7 security monitoring and regular vulnerability assessments
Secure Hosting
Data hosted on certified Australian cloud infrastructure with regular backups
International Data Transfers
While we primarily store data within Australia, some of our service providers may process information internationally. When we transfer data overseas, we ensure appropriate safeguards are in place, including:
- Adequacy decisions for countries with equivalent privacy protections
- Standard contractual clauses with international service providers
- Regular audits of international data processing arrangements
- Encryption of all data before international transfer
Cookies and Tracking
We use cookies and similar technologies to enhance your experience and understand how you use our platform. You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.
Types of Cookies We Use
- Essential cookies for platform functionality and security
- Analytics cookies to understand usage patterns and improve our services
- Preference cookies to remember your settings and customizations
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We'll notify you of significant changes through email or prominent notices on our platform. Your continued use of our services after changes take effect constitutes acceptance of the updated policy.
Privacy Contact Information
Privacy Officer
12 Phyllis St, Rockhampton QLD 4700, Australia
Phone: +61417137045
Email: help@synovixent.com
We respond to privacy inquiries within 5 business days
Complaints Process
If you have concerns about how we handle your personal information, you can lodge a complaint with us directly. We'll investigate your complaint and respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC).
The OAIC can be reached at:
- Phone: 1300 363 992
- Website: www.oaic.gov.au
- Mail: GPO Box 5218, Sydney NSW 2001