Refund Policy

We're committed to your satisfaction with synovixent's digital budgeting solutions. Here's everything you need to know about our refund process.

Our Commitment to You

At synovixent, we stand behind our digital budgeting platform. We understand that choosing financial management software is an important decision, and we want you to feel confident in your investment.

This policy outlines when refunds are available, how to request them, and what you can expect throughout the process. We've designed these terms to be fair and straightforward for all our Australian customers.

1 Refund Eligibility

You may be eligible for a full refund under the following circumstances:

  • Request made within 30 days of initial subscription purchase
  • Technical issues that prevent platform access despite our support efforts
  • Billing errors or duplicate charges on your account
  • Cancellation within 7 days of annual subscription renewal
  • Service doesn't match the features described at time of purchase

Please note that refunds are not available for partial months of usage beyond the 30-day window, or for accounts that have violated our terms of service.

2 How to Request a Refund

Contact Our Support Team
Email help@synovixent.com with your account details and reason for the refund request. Include your subscription ID if available.
Provide Required Information
We'll ask for your registered email address, purchase date, and a brief explanation of why you're seeking a refund.
Review Process
Our team will review your request within 2-3 business days and may reach out if we need additional information.
Refund Processing
Once approved, refunds are processed back to your original payment method within 5-10 business days.

3 Processing Times & Methods

Refund processing times vary depending on your original payment method:

  • Credit cards: 5-7 business days after approval
  • Debit cards: 3-5 business days after approval
  • PayPal: 1-3 business days after approval
  • Bank transfers: 7-10 business days after approval

We'll send you an email confirmation once the refund has been initiated. If you don't see the credit in your account within the expected timeframe, please contact your bank or card issuer as processing times can vary.

4 Special Circumstances

We understand that sometimes unique situations arise. Here's how we handle specific scenarios:

  • Medical or family emergencies that prevent platform use
  • Technical difficulties specific to your device or browser
  • Changes to our platform that significantly affect your experience
  • Billing disputes or payment processing errors

Each situation is reviewed individually. While we can't guarantee refunds outside our standard policy, we're committed to finding fair solutions that work for both parties.

Important: Account Access After Refund
Once a refund is processed, your synovixent account will be immediately downgraded to our free tier. You'll lose access to premium features but can still export your data for 90 days. We recommend downloading any reports or budgets you want to keep before requesting a refund.

5 Australian Consumer Law

As an Australian company, we comply with all requirements under the Australian Consumer Law. This policy doesn't limit any rights you have under consumer protection legislation.

If our service fails to meet consumer guarantees, you may be entitled to a remedy even if it falls outside this policy. For major failures, you can choose between a replacement service or refund.

Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You're entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Need Help with a Refund?

Our support team at synovixent is here to help you through the refund process. We typically respond to all requests within one business day.

Contact Support